Help & Contact Us
Have a question or just want to talk to someone to see
if ClassFit is right for you? We’re here 7 days a week.
Book a personalized demo (with zero 'sales' push!)
Want to see if ClassFit is right for you? We offer one-to-one demos with our customer support team where we give you a tour of the platform and answer any questions you might have.
Our demos are never sales-y and are only run by our customer support team, so there is never any sales push. We want you to love ClassFit – but only if it’s actually right for you and your business!
Prefer to email? Our average response time is 4 hours.
If you only have one or two questions, or if you’d simply rather email – you can always reach us at firstname.lastname@example.org.
Our customer support is famously fast. We promise an email back within 24 hours, but our average response time is just 4 hours – and that’s 7 days a week. We know your business is important to you and we take your business really seriously – so we’re always here for you.
Continued support (even after sign-up)
Our support doesn’t stop when you sign up. You’ll still have access to the same rapid response times over email (our average response time is just 4 hours) and we also offer unlimited technical support Zoom sessions.
Our technical support sessions are perfect if you have a lot of questions, need help setting up or just want to talk to a human person! We do these over Zoom so we can do a live screen share of your ClassFit account and work through any issues you might have or do a live demonstration if you’re unsure how to use a feature. We offer both our troubleshooting Zoom sessions and our email support, 7 days a week.
If you would prefer to contact us by email, you can reach us at email@example.com. We don’t offer phone support in order to maximize our email response times. We guarantee a same day response and our customer service team works 7 days a week, across multiple time zones.